Chanel Deauville Backpack Raffia Large

US customers: We accept returns if you contact us within 36 hours of delivery, including delivery to a parcel locker, and return the item within 96 hours of delivery. Return shipping costs are the customer's responsibility. Shipping fees paid at the time of purchase are non-refundable. If your order qualified for free shipping, a flat $30.00 USD will be deducted from the amount issued as store credit. Returns are refunded as store credit, not to the original payment method. Store credit can be used only on our official website (https://grandemaisonusa.com) is valid for 45 days from the date of purchase. For more details, please see our Return and Refund Policy.

日本のお客様(Japan customers): 返品も受け付けられます。宅配ボックスへのお届け日時も含む36時間以内にご連絡のあった方で、お届け日時から96時間以内に返送が済んでいる方が対象となります。返送料はお客様のご負担となります。ご購入時にお支払いいただいた送料分の返金はできません。送料無料でご利用いただいた場合は、一律3,000円を差し引いた金額をストアクレジットとしてご利用いただけます。ストアクレジットは弊社公式サイト(https://grandemaisonusa.com)のみでご利用可能で、有効期限は45日間です。詳細はこちらをご覧ください。

Returns for customers outside Japan and the United States: We accept returns if you contact us within 36 hours of delivery, including delivery to a parcel locker, and return the item within 96 hours of delivery. The shipping costs and customs duties incurred when your order was shipped will be deducted from the return amount. You are responsible for return shipping costs. If customs duties are incurred when the item is returned, those duties will also be deducted. Returns are refunded as store credit, not to the original payment method. Store credit can be used only on our official website (https://grandemaisonusa.com) and is valid for 45 days from the date of purchase.